Cancellations & refunds

The current public website provides product and business information. It does not offer public registration, take orders or accept payments, so there is no website purchase to cancel and no website payment to refund.

If a paid Miles & Minutes service is offered, the commercial terms supplied and agreed before that service begins will explain its charges, cancellation, ending-service and refund arrangements. No general refund window or paid-plan cancellation mechanism is promised by this page.

For a question about an existing or proposed Miles & Minutes commercial arrangement, email support@milesandminutes.co.uk.

A driving school or instructor using Miles & Minutes remains the provider of its lessons and other pupil services. That provider sets and applies its own lesson terms, prices, cancellation rules and refund decisions.

If you are a pupil who needs to cancel a lesson, request a refund or question a charge, contact your driving school or instructor directly. Miles & Minutes does not become the lesson provider because its software records a booking, cancellation policy, payment or account balance.

If the software appears to show the wrong lesson, cancellation or payment information, ask the driving school to check its record first. Miles & Minutes support can investigate a technical fault but cannot authorise a school's cancellation or refund.

If you believe you have been charged directly by Miles & Minutes, email support@milesandminutes.co.uk with the date, amount and a safe transaction reference. Do not send full payment-card details.

Nothing on this page removes a cancellation, refund or other right that applies by law or under separately agreed terms.